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    S&P Data - International Success Story


    Innovative and rapidly expanding, S&P Data opened their downtown Cleveland call center and U.S. corporate headquarters in 2010, jumping from 200 employees in 2013 to currently over 400 employees in a 80,000 sq. ft. space located in Post Office Plaza building at the Tower City complex. Their spacious offices offer 18’ ceilings and spacious work stations allowing for range of movement, and freedom of thought for innovation; unusual for a call center environment.

    The Cleveland headquarters of S&P Data on the outside looks like just a call center, but they are “much, much more” says Dan Plashkes, CEO and Partner.  A serial entrepreneur with the Midas touch, Plashkes started   the U.S.-based company in 2005, and said he originally founded S&P Data to bring call center jobs back to North America from overseas. 

    Plashkes decided on Cleveland as the U.S. headquarters because of its talented workforce and to take advantage of the large corporations in the area that could benefit from outsourcing to S&P Data.
     
    An industry leader providing state of the art in contact center technology, S&P Data provides “high-end-call-center-work” for major businesses unwilling to send their calls overseas.  In Cleveland, the company has an impressive list of Fortune 500 clients.
     
    Recently, S&P Data has focused on developing social media as a sales channel and is continuously striving to move technology forward for business management solutions.
     
    Daniel Bemis, President of U.S. Operations said, “The Cleveland office is working to develop the next generation of call center including Social Media or ‘contact-center-solution’ services, leading the industry in customer outreach and helping our Fortune 500 clients better build their brand.”
     
    S&P Data’s area of specialty includes Consumer,  Small and Medium business, primarily inbound and blended sales solutions and customer service designed for telecommunications, financial services, satellite broadcast services, cable services, energy providers, retail, technology, logistics and plans to expand into the health care industry.
     
    S&P Data also has something up its sleeve; David Geiger, President of Emerging Markets, plans on developing better customer service techniques through the “Omni Channel, a seamless integration of technologies” to immediately interact in real-time conversations with customers through social media, email, web chat, and text-to-chat. 
     
    David Geiger says the company is determined to be on the forefront of emerging social media technologies, willing to discover the better and faster client interaction in order to provide a high-level of customer satisfaction and engagement.  A pilot, SMS texting program is currently being developed for release for this year’s holiday season primarily for big box retailers.
     
    S&P Data’s goal is also to help businesses run more efficiently and effectively. It has recently launched a service that provides management solutions to businesses that “work in the field.”  This service offers the convenience of invoicing and payment processing from a job site and increases efficiencies of crews going from job to job through GPS integration.
     
    S&P Data is an asset to our Cleveland business community contributing to the future success of our region and its economic prosperity.   
     
    For more information about S&P Data email or visit their website.